Steps to follow:
1 - Select the module "Response Template".
2 - Click the "+ New" button at the top left of the page.
3 - Select the division of your response template.
4 - Choose whether the response template will be available or not for mass mailing.
5 - Enter a "Letter Template Title - FR".

  • "Letter template title - EN" is optional.
  • The title of the letter template is not visible to the customer (only for internal use).

6 - Enter a subject - FR.

  • "Subject - EN" is optional.
  • The subject is visible to the customer.

7 - Enter the "Content - FR" of your letter template

  • Automated tags can be inserted into your letter template using the "Attributes list" on the right side of the screen.

8 - Preview your letter template using the "Preview" section at the bottom of the page.

9 - Save the letter template by clicking on the "Save" button.